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Questions To Ask When Choosing a Document Shredding Provider

Website social network and Internet concept with colorful question mark symbol on five post it on white background.Choosing the best document shredding provider for your business is a big decision. You want a provider who reduces identity theft and business fraud risks and offers comprehensive value for your business. Here’s a list of questions to ask a prospective provider to help you make the right choice.

Are you locally owned?

You don’t just want a shredding services provider; you want a partner who is invested in your community. Locally owned businesses are operated by people who work and live in your community. Their reputation is staked on providing both exceptional and personal service.

What shredding options do you offer?

It’s important to choose a document destruction company that provides the kind of service your business needs. Ask your potential provider about the services they offer. If your employees are using office shredders on a daily basis, you may want to invest in a scheduled shredding service. If your company doesn’t generate a large volume of paper waste, a one-time shredding service may be a better option. Similarly, if you want to witness the destruction of your documents, you may prefer mobile shredding to off-site plant based shredding.

Do you offer shred bins?

Shred bins and containers offer the ability to dispose of confidential information quickly and securely, without the need to remove staples, paper clips, and rubber bands from your documents. Also, make sure your document shredding provider offers a variety of shred container options so you get the size you need as well as a style that is compatible with your office décor.

Are you NAID AAA Certified?

A NAID AAA Certified document shredding company offers the highest level of security for your confidential documents. The National Association of Information Destruction (NAID) is the international trade association for companies providing information destruction services. AAA Certified shredding companies are audited by security professionals to make sure they meet the security and ethical standards set forth by NAID. During audits the following areas are assessed to ensure a secure and strict chain of custody:

  • Employee screening processes
  • Insurance requirements
  • Written security policies and procedures
  • Certified proof of shredding processes

If you discover that a prospective shredding partner is not NAID AAA Certified, keep looking.

Can you provide references?

You shouldn’t have to call a toll free number to track down your shredding provider; you want one who’s always available to answer your questions. Ask your provider for client references so you can talk to someone who has hands on experience using their services. 

Is my shredded material recycled?

Make sure your document shredding partner shares your commitment to a healthy planet. Ask them if they bale your shredded material and send it to an authorized recycling provider.

Asking these questions will help you choose a qualified document shredding partner for your business. You will have peace of mind knowing that you have reduced your identity and business fraud risks, have increased your document security and are helping the planet by recycling your shredded material.

Kent Record Management provides shredding services for businesses throughout Michigan. To learn more, please contact us by phone or complete the form on this page.

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-Amy Will
Operations Assistant /American Board of Emergency Medicine

"When the decision was made to expand our Traverse City office as well as improve office efficiencies, we called Kent Records Management. Their exceptional service and reputation that is prevalent in the Grand Rapids area made the call an easy one. Kent Records Management works with the customer to make sure all needs are met while they maintain the utmost professionalism and confidentiality."

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Post Closing Specialist & Title Coordinator, Member Advantage Mortgage

"I just wanted to drop you a quick line to let you know that we have been a very satisfied customer of Kent records for about 10 years now. The service we receive for hardcopy and media from the Kalamazoo location is excellent!"

 Team Member, Coca-Cola 

"Your staff came so quickly to take care of our shredding needs! We appreciate who they are and what they do in your business!"

-Carie Hughey
Administrative Assistant / Alternatives of Kalamazoo

"We really enjoyed working with [Kent Record Management] on our shredding project. Your staff were extremely pleasant and very helpful – it was a true pleasure! We were amazed at how fast it went!"

-Jayne A.
Vail Rubber Works

"Thank you for providing such great customer service. Our documents are very sensitive and I never have to worry about them getting into the wrong hands. Today (a courier) picked up my shred container. He was polite, professional and got the job done quickly. He was also very thorough in making sure that my documents were locked and secure as he took them from our storage to the truck. I was very impressed with his service."

-Linda Dolezan
Director of Operations / National Alliance
of Wound Care and Ostomy

“MANN+HUMMEL USA INC has been using Kent Records for the storage of a wide variety of business records for more than 10 years. We find the people at Kent Records deliver a high level of customer service. We find them very responsive to our requests and the timely and efficient service has been greatly appreciated. When we request record retrieval, we find the records to be well maintained and in excellent condition. We feel confident that record destruction is being accomplished safely, securely and within the specifications established by our company. We feel confident in the reliability, safety, security, and efficient services provided to us by Kent Records.”

"Our courier from Kent Records is always pleasant and we enjoy seeing him! He also solved my personal shredding problem by selling me two of your shredding bags that I can fill up and deliver to your offices."

“Always good working with KRM - everyone is so helpful and pleasant.”

– Honey Blemaster
Sparrow Health System