Kent Record Management Staff
Owner/President & CEO
As President & CEO of Kent Record Management, Greg is responsible for the strategic focus of the business. Greg’s career at Kent Record Management began in 1987 when he became the company’s first full-time courier. From there, he has moved on to involvement in every aspect of the business. Greg has been a member of ARMA International since 1996 and currently serves on the board of the ARMA West Michigan Chapter. Active in his local church, he has been involved in youth ministry, worship band, mission trips and various committees there.
Owner/Chief Financial Officer
As CFO of Kent Record Management, Lori oversees the accounting department and has been part of Kent Records from the very beginning. Lori began working for the company since its inception in September 1981, sometimes on a part-time basis, as she took the time to raise her two children. Before working for Kent Record Management, she was employed by Elston-Richards Storage Company, which was later purchased by the founders of Kent Records. In April of 1997, Lori became an owner of Kent Record Management Inc.
Owner/Chief Operating Officer
As the COO of Kent Record Management, Dan serves as our operational facilitator and oversight of facilities maintenance. He also serves on various senior management committees and performs audits. Dan is a graduate of Calvin College with a BA in secondary education and has taught at Grand Rapids Christian High & Sylvan Christian Middle School. He’s been with KRM since 1987 & has worn many hats over the years including warehousing, transportation, human resources & operations management.
Andrew Ysasi is the Vice President of Kent Record Management Inc. and has been with KRM since 2007. Andrew guides the board of directors to ensure strategic goals are set and accomplished and has presented across the US as a subject matter expert. Andrew volunteered with the Institute of Certified Records Managers (ICRM) starting in 2012 and served as Regent of the Exam Development Committee in 2017. Andrew was elected as a Director for PRISM International in 2016. Andrew has also served on local ARMA boards and is a contributor to various ARMA publications. Andrew is a Certified Records Manager (CRM), Fellow of Information Privacy (FIP), Certified Information Privacy Manager (CIPM), Certified Information Privacy Professional (CIPP), Certified Information Security Manager (CISM), Project Management Professional (PMP), and an Information Governance Professional (IGP). Andrew is a past adjunct professor at Davenport University and holds a Master of Science degree in Administration from Central Michigan University and a Bachelor of Science in Information Technology.
Director of Operations
Rick is the Director of Operations for Kent Record Management and has been with KRM since 1990. Rick is responsible for the oversight of all KRM operations providing strategic, tactical and operational leadership across the enterprise. Within operations, he has daily oversight of employee issues, quality control, workflow and client matters. Rick is committed to providing outstanding customer service to each of our clients, continuing to build and maintain many strong business relationships with them, as he has done throughout his years at KRM.
James is the Corporate Accountant at KRM. He joined KRM in 2013 through the acquisition of Lakeshore Document Services. His goal is to enhance accounting practices for the benefit of both KRM and customers. James is a 2010 graduate of Grand Valley State University with a Bachelor’s of Business Administration (BBA) in Management. He also earned his Certified Management Accountant (CMA) credential in January 2017. He is married, has one son, and twin daughters. In his free time, James loves spending time with his family, reading, watching movies, playing games, and is an active member of his church as well as the Muskegon Rotary Club.
Operations Supervisor, Grand Rapids
Eric’s primary responsibility is ensuring accurate and timely service for our Grand Rapids customers. He started at KRM in 2001 in fleet maintenance and, shortly after, added a courier route to his responsibilities. After six years, Eric moved into an operations position in the Grand Rapids record center. Eric graduated from West Catholic High School in Grand Rapids in 1993 and immediately moved into a full-time job after high school as an auto technician at a GM dealership. That background of vehicle maintenance and repair in a dealership led him to his first job at Kent Records in vehicle maintenance. Eric enjoys hunting, fishing, bowling and golf, along with family time spent in his cabin up north.
Operations Supervisor, Muskegon
Chris joined the Kent Record Management family in February 2013 through the acquisition of Lakeshore Document Services, a Muskegon-based document management company. He brings nearly 20 years of experience in the fields of record storage and secure document and media destruction to his position of Operations Supervisor for KRM-Muskegon. Chris is responsible for managing the site’s resources effectively to give clients along the lakeshore the best possible experience in secure document management. Chris is a graduate of Fruitport High School in Fruitport, Michigan, and attended Baker College of Muskegon from 1998-2002, earning a degree in Business Management. In March 2012, Chris earned the Certified Secure Destruction Specialist (CSDS) designation from the National Association of Information Destruction, becoming one of less than 160 people in the United States to be recognized as experts in the field of secure document and media destruction. In his free time, Chris enjoys playing golf, trivia, live music, reading and serving the community as a member of the Greater Muskegon Jaycees.
Operations Supervisor, Benton Harbor
Tammy joined KRM through the acquisition of Metro Business Archives in January 2013. She brings with her ten years of experience in document storage and secure document destruction. Her role at Metro was the Operations / Office Manager which included running the day to day operations efficiently while providing outstanding customer service for their clients. Tammy brings that same enthusiasm to KRM. In December 2011, Tammy graduated from Lake Michigan College with High Honors earning an Associate in Applied Business (AAB) – Accounting Degree. Tammy earned the Certified Secure Destruction Specialist (CSDS) designation from the National Association of Information Destruction, becoming one of less than 150 people in the United States to be recognized as experts in the field of secure document and media destruction.
As Kent Record Management’s IT Supervisor, B.J. oversees the IT infrastructure of KRM for both internal and external customers. B.J., who joined KRM in January of 2010, has over 20 years IT experience (in diverse areas) including network and system administration, IT planning, system design, security analysis/response, disaster recovery, and IT compliance and has previously worked in the manufacturing, business consulting, medical, and educational industries in an IT capacity. He is a 2005 graduate of Davenport University where he completed his Bachelor of Business Administration (BBA) in Computer Networking. He is currently serving as the U.P. Team Leader for the Michigan Cyber Civilian Corps (MiC3).
Matthew is the HR Supervisor at KRM. He graduated Davenport University with his bachelor’s in HR Management and came to work for Kent Records in January 2012. He also holds his Professional in Human Resources (PHR) certification. Matthew oversees all the HR functions corporate wide, ensuring HR compliance and working closely with other Supervisors to maintain staffing and personnel needs. He has a background in psychology and studied music before settling into HR.
Heather joined KRM in 2013 as a Sales Assistant. Having had 15 years of administrative experience with a variety of companies, she has been able to make improvements not only the sales department, but other departments as well, such as streamlining customer service processes and integrating acquired companies and accounts into KRM. Heather now serves as Marketing Supervisor but also assists the sales team and executive staff with routine tasks and various projects. In her free time, Heather enjoys spending time with her family, volunteering in her community, writing and camping.
As KRM’s Imaging Supervisor, Betty has experience with various forms of digitization including microfilm, fiche, aperture cards, bound books and newspapers & custom paper scanning. Betty joined KRM in 2013 through the acquisition of Lakeshore Document Services where she served as Imaging Manager since 2007, with an emphasis on customer care and quality products. Betty is a graduate of Calvin College with a BA in Elementary Education. Following college, she was a lender with First Michigan Bank/Huntington Bank for 23 years. She enjoys spending time with her family & friends, skiing, boating and other outdoor activities.
Imaging Site Coord. - Grand Rapids
In her role as Imaging Site Coordinator, Phyllis is responsible for the management of production goals and process flow at the Grand Rapids location. She also works closely with the Imaging supervisor and Muskegon Site Coordinator. Phyllis has been with Kent Record Management since the acquisition of Total Record Solutions in 2011. With her knowledge of the various imaging processes, she is committed to providing excellent customer service to her customers. Before working for KRM, Phyllis worked several years in the manufacturing field where she acquired quality assurance certificates and helped with ISO certification for two companies. She applies her quality assurance experience daily with KRM. In her free time, Phyllis enjoys spending time with her family & friends, traveling, golf, and living at the lakeshore. She looks forward to becoming a beach bum in her retirement.
Justin T. Hall
Imaging Site Coord. - Muskegon
Justin’s astute attention to detail and innate need for organization keeps the imaging department in line and running smoothly! Justin is a Muskegon native. Before joining our team, Justin graduated from Mona Shores High School and earned his Associate’s degree in General Studies from Muskegon Community College while working in the catering industry. He is currently working on an Associate degree in Science and Arts. In Justin’s free time, he keeps active. He enjoys golfing, hunting, running and (thankfully) baking, for which the KRM staff is more than grateful.
Senior Account Executive
Steve came to KRM in 2010, partnering with businesses to improve their operational workflows, help them make cost-effective decisions, and to provide solutions to help them achieve strategic goals using technology and knowledge from his diverse business background. In addition to his education in document storage and management, he brings over 25 years of business management experience to KRM’s clients along with personal knowledge of the challenges facing business owners, managers, and their employees. From that perspective, he can help clients with recommendations of the various services KRM offers, tailoring solutions to their specific needs. The end result? Bringing organizational assistance to any business with the benefit of reducing their overhead expenses while providing security and peace of mind. Steve holds the CompTIA CDIA+ certification.
Senior Account Executive
Becky Richardson joined Kent Records in 2013. Becky brings several years of business consultation experience in building long term business relationships and helping streamline business functions for both large and small organizations. Becky is a healthcare industry expert working with large healthcare organizations to maximize their efficiencies and effectively manage their business operations. Becky’s consultative approach to building custom solutions offers a personalized experience for business decision makers. Becky is a 1995 graduate of Western Michigan University. Along with her enthusiasm and genuine and caring approach, she brings with her several years of business management and sales success in both property management and financial sales.
Customer Service Representative
If you call Kent Records with a question, you are likely to hear Lisa’s cheery voice! Lisa came to KRM in 2014 after having been a hard copy storage client herself. Along with her previous knowledge of our processes and systems, she also brought with her 40 accomplished years of administrative support. Lisa’s previous experience is primarily in the accounting and banking industries, so she understands the ins and outs of both on-site and off-site record management, the value of detailed record keeping, and the importance of confidentiality and securing account information. Lisa strives to make any account she touches more efficient and secure. Lisa also serves as one of our on-staff Notary Publics. We value the business relationships that she so easily forms and sustains. Not only does Lisa maintain great relationships at work, but she has committed to volunteering her time with great community organizations outside of work, such as Junior Achievement, Senior Meals, Kids Food Basket and the DeVos Children’s Hospital. In any spare time she does have, Lisa likes gardening and being on the lakeshore.